Head of Operations (all products)

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Job Description

Head of Operations will plan, direct and coordinate all the operations and is responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. You will lead a team that is responsible for the day-to-day service delivery of a set of new products that are being launched into the market. We use emerging technologies and human-centered design to create visionary products and services that improve people’s financial lives. As the innovation engine, we provide expertise to the rest of the company on new tools and techniques, while also incubating potential new lines of business. You are the champion of delivering on an exception customer experience and the heartbeat that makes the business run smoothly. This role combines leadership over both front and back office functions with an emphasis on leading the team toward achieving ambitious goals.

What you'll do
  • You will help identify opportunities within the business to help create solutions for success
  • Fostering an environment of passion, growth and development
  • Manage staffing of operation while supporting associates daily and coaching to desired behaviors
  • Implementing standards for optimized delivery performance aligned with industry best practice
  • Partnering with different groups across the organization to align and inform others of future development
  • Carefully managing, monitoring and reporting results along with assessing and mitigating risk
  • Continuous improvement of systems, processes, and experiences to reduce servicing costs & improve customer satisfaction
  • Catalyze ideas and innovation that continue to distinguish our brand as the best customer experience
What you will need
  • 10+ years of expertise in financial and service operations design and implementation
  • Knowledge of methods of continuous improvement to operational systems, processes and best practices that guarantee organizational health
  • Prior experience leading financial back-office functions including fulfillment, settlement, and client billing.
  • Track record of exceeding SLAs and delivering exception customer experience through live and digital channels
  • Expertise in implementing financial controls in support of regulatory requirements
  • Expert in data analysis and statistics to perform quality controls and monitor production KPI’s
  • Ability to attract, recruit, train, supervise and appraise operations and service staff
  • You have an operations and service design background with an emphasis on financial services
  • You’re a problem-solver and inspire creative solutions through strong communication skills
  • You have a passion for planning and an eye for talent that allows you to build an operations team to meet the needs of the business
  • You know how to adapt and be flexible when the business changes
  • You have a strong analytic ability, and are able to get hands-on with the data when needed
  • You have a proven ability to build relationships across the organization particularly with product, legal, finance, compliance, and risk teams.
About Hashcash Consultants

HashCash enables enterprises to move assets and settle payments across borders in real-time using Blockchain technology. Banks, Corporates, Domestic Payment Networks, Fintech companies and Currency exchanges use the HC Remit Network for Retail Remittances, Corporate Payments, Trade Finance and Payment Processing. With presence in 26 countries, HashCash has 100+ enterprises using its products.

At HashCash we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. HashCash is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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