Sr. Support Specialist (Banking Products)

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Job Description

The individual will provision general end user support to users´ workspace equipment (local), provide stable IT environment to the end user community, SLA Adherence, Incident management for issues that can´t be handled by 1st level support, Effective ticket handling and dispatch, Customer Service Excellence, Problem Management Input, Knowledge Management Input, Host knowledge transfer sessions, Create support documentation, Identify and support continuous improvement opportunities, Provide hardware support to end users´ equipment (laptop/desktop, mobile phones), Provide software support to end users (general applications), Provide support to general workspace equipment (ex.: fixed&mobile telephony, printers, projectors), Incident management in coordination with other support levels (1st & 3rd), Support end users with escalation of any support topics, Maintain IT resources available to comply with local business needs (may include events and training), Main contact to work in coordination with the tech teams on specific problem solving (networking, server, etc.)

What you'll do
  • Installing Microsoft Windows 7/10, Office 365, and other software
  • Managing help desk processes, emails, and calls
  • Maintain software inventory
  • Support servers, telephony, and business applications
  • Create documentation and provide training
What you will need
  • 4+ Years of experiecene
  • Help Desk, Windows Server, and VMWare
  • Widows 7,8, 10, 2008, 2012
  • Active Directory, Group Policy, WSUS
About Hashcash Consultants

HashCash enables enterprises to move assets and settle payments across borders in real-time using Blockchain technology. Banks, Corporates, Domestic Payment Networks, Fintech companies and Currency exchanges use the HC Remit Network for Retail Remittances, Corporate Payments, Trade Finance and Payment Processing. With presence in 26 countries, HashCash has 100+ enterprises using its products.

At HashCash we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. HashCash is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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